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privacy policy

WHO WE ARE
Trading as Birgit Holistic Vet Ltd, we are committed to maintaining the trust and confidence of the visitors to this website. In particular, we want you to know that we will never sell, rent or trade email lists with any other organisation for marketing purposes. This Privacy provides information on when and why we collect your personal information and how we use it.

YOUR CONSENT
By using our website and our veterinary services, you consent to your personal information being held and processed by Birgit Holistic Vet Ltd on our database Animana for the purposes outlined in this policy.

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CORE BELIEFS REGARDING USER PRIVACY AND DATA

  • User privacy and data protection are human rights

  • We have a duty of care to the people within our data

  • Data is a liability, it should only be collected and processed when absolutely necessary

  • We loathe spam as much as you do!

  • We will never sell, rent or otherwise distribute or make public your personal information

 

RELEVANT LEGISLATION
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
 

  • UK Data Protection Act 1998 (DPA) 

  • EU Data Protection Directive 1995 (DPD)

  • EU General Data Protection Regulation 2018 (GDPR)

 
This site's compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. 

 

PERSONAL INFORMATION THIS WEBSITE COLLECTS AND WHY IT IS COLLECTED
This website collects and uses personal information for the following reasons:

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When you register your pet with us or use our services we will collect various types of personal data from you, including but not limited to,:

  • Title, name, and contact details (address, email, telephone numbers)

  • Pet details (name, species, breed, age, medical history)

  • Insurance information (where applicable)
     

This information may be collected in person, by telephone, or online, and is used to:

  • Register or update your client and pet details

  • Process appointments, treatments, fees, and insurance claims

  • Communicate with you about your pet’s health and care

  • Send reminders for appointments

  • Manage accounts, payments, and credit control

  • Prevent and detect fraud or misuse of services

  • Respond to feedback, queries, or complaints

  • Conduct internal audits and service improvements

  • Inform you of changes to our services

  • Provide relevant marketing information (with your consent)

 

SITE VISITATION TRACKING
Like most websites, this site uses Google Analytics (GA) to track user interaction. This data is used to determine the number of people visiting the website, to better understand how they find and use the web pages and to understand their journey through the website.
 

Although GA records data such as your ISP's geographical location, device, internet browser and operating system, none of this information personally identifies you to me. 
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GA makes use of cookies, details of which can be found on Google's developer guides. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website. 

 

MAILING LISTS
We collect personal information (name, email addresses) of individuals who contact me. We may occasionally use that information to contact you with information about my services. We don't rent or trade email lists with any other organisations or businesses.

HOW WE PROTECT YOUR INFORMATION

We take your privacy seriously and protect your data by:
 

  • Keeping your records accurate and up to date (please notify us of any changes)

  • Storing data securely using appropriate physical and electronic safeguards

  • Restricting access to authorised personnel only

  • Following strict protocols for data handling and confidentiality
     

Please note that while we do our best to protect information transmitted via the Internet, no system can be completely secure. Any transmission of personal data via our website is at your own risk.

 

ABOUT THIS WEBSITE'S SERVER
This website is hosted by www.wix.com.
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Wix's signup and login services are completed through a secure server (HTTPS/SSL). Passwords are stored as a hash digest and, in the event of a security breach, original passwords cannot be recovered from our servers.  
 
Wix.com is certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles.
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All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

USE AND DISCLOSURE OF PERSONAL DATA

We use your information only for legitimate business purposes related to veterinary care.

We may contact you via SMS, email, post, or telephone for:

  • Appointment reminders

  • Treatment updates

  • Important service changes

  • Marketing communications (you can opt out at any time)

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We may share relevant information with trusted third parties, including:

  • Other veterinary practices, referral centres, or laboratories involved in your pet’s care

  • Insurance companies for processing claims

  • Regulatory bodies or law enforcement if legally required
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We will never sell or rent your data to third parties.

HOW LONG WE KEEP YOUR DATA
 

We keep your personal information only as long as necessary to provide services and meet legal or regulatory requirements.

 

For example;

  • Clinical Records are kept for a minimum of 7 years in line with the RCVS guidance.

  • Financial information is stored for a minimum of 7 years in line with HMRC requirements.

 

For more information on privacy requirements please visit ICO.org.uk.

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ENQUIRIES
Any enquiries about this privacy policy should be directed to the data controller at:
Birgit Holistic Vet Ltd
The Oast, Hendal Farm
Groombridge
TN3 9NU

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CHANGES TO THIS PRIVACY POLICY
This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform my clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. 

 

19th November 2025

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